![]() Picture of the task manager with the issue.Have you reported this issue with the OEM?.Have you tried using the drivers provided by the OEM?.Was it working fine before? If so, when did the issue start happening?.In order to have a better understanding of the issue, please share with us the following information: Thank you for posting on the Intel communities. We noticed that you are using Windows* 11, we wanted to ask if the issue happened when you were using Windows* 10. In case you need assistance performing the update please contact ASUS for specialized support on BIOS updates with their systems. We found that there is a new BIOS version for your laptop, please perform the BIOS update and test if the issue persists. If the issue persists, repeat the Clean installation process using the latest Intel® generic graphics driver available at Download Center.Īlso please download and run our Intel® Processor Diagnostic Tool, run the test and once it finishes, take a screenshot and attach it to your response. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'.ħ- Install the latest graphics driver provided by the system manufacturer.Ĩ- Once the latest driver has been installed, enable the internet connection again. Select Device Manager.Ħ- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. Uninstalling the Intel Graphics Driver via the Device Manager Methodĥ- Right-click the Windows Start button.To do this, please follow the steps on the link below under these sections: Select Check for Updates and ensure you have the latest Windows* version.Ĭlean installation of the Graphics Driver:ġ- Download the latest customized driver from the Computer Manufacturer Support Websites and save the installer on the computer.Ģ- Disconnect from the internet to make sure the driver will not be automatically updated by Windows.ģ- Uninstall the Intel Graphics driver.Click the search and type Windows updates and click on that option.We recommend performing a clean install of the latest graphics drivers provided by the system manufacturer since these drivers are customized, we found that you are currently using version 27.20.100.9268 but the latest one provided by the OEM is version 27.20.100.9365.
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